SHIPPING & RETURNS
Shipping Policy
At Queen City Tech Solutions, our goal is to provide our customers with quality refurbished computers, laptops, and electronics at affordable prices.
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Products
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All items are tested before sale.
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Each product is described accurately, including model and condition.
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Warranty
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Refurbished devices include a 30-day limited hardware warranty.
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Warranty does not cover accidental damage, misuse, or software issues after purchase.
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Payments
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We accept cash, credit/debit cards, and financing options (Buy Now, Pay Later).
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Orders & Pick-Up
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Customers may order online and pick up in store.
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Valid ID may be required at pick-up.
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Return & Exchange Policy
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Time Frame: Returns accepted within 14 days of purchase.
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Condition: Items must be returned in the same condition as sold, with all original accessories.
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Receipt: Proof of purchase required for all returns.
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Refunds: Refunds are issued to the original payment method.
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Exceptions:
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No returns on software, clearance items, or products sold “as is”.
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Shipping costs (if applicable) are non-refundable.
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